Payment Guides

1. Payment methods

1.1 Why did my payment fail?

There are some errors when you make payment:

(i) Something went wrong on your site

If you are encountering issues during check out, please try again on website desktop or mobile browser. If the problem persists, you may follow steps below to fit the issue:

  • Log out and log in again your user papmall® account
  • Restart your device
  • Clear Cookies and Cache (for desktop users)

(ii) Something went wrong on your order

Here are some reasons:

  • Due to high volume traffic
  • There is an issue with your current payment method
  • There is an issue with voucher
  • Unusual activities detected on your papmall® user account

(iii) Could not complete payment

  • Your card issuer declined your transaction
  • Take note that papmall® has no restriction on our payment’s end. This is up to your card issuer’s discretion. We suggest you contact your card issuer for issuance.
  • You have an invalid phone number tied to your account
  • Due to the above reason, we are unable to proceed with your payment. Please bind and verify your card with a valid phone number to proceed. Contact papmall® hotline for support.
  • Other possible reasons
    • Wrong card details entered
    • Wrong OTP entered

(iv) Declined by risk scanning

We are sorry. Your payment may be blocked as we have detected unusual activities from your account and/or your card.

For credit / debit card users, we recommend you to try another different card again. Then you may escalate the issue to Customer Agent for further assistance.

(v) Account transaction limit

Your transaction was declined because of the value of total payable transaction for the order below minimum value - one euro (€ 01.00) (after deducted from voucher). We apologize for this inconvenience.

1.2 What are the payment methods available?

To bring you the best online shopping experience, papmall® currently supports you in online card payment for credit / debit card from Visa, Mastercard, American Express.

We are upgrading more types of payment methods to enhance customer experience. We will let you up to date.

1.3 Will I receive confirmation on whether your payment order is successful?

A notification email on whether your payment was successful will be sent to you once your order has been confirmed.

1.4 Do I get charged for adding a new credit card?

NO. papmall® does not implement subscription service or save customer’s payment datas. Therefore, we do not charge any fee for adding a new credit card.

1.5 How do I notify papmall® should there be an unauthorized transaction?

If you encounter unauthorized transactions made from your papmall® user account, please contact us immediately at hotline or email to [email protected]. Our officers will get back to you shortly and assist you on further steps to proceed your case under papmall® payment protection.

2. Security card details

2.1 Do you keep my credit / debit card details?

Your security is important to us and we take it seriously. Every payment card transaction is executed within a secure encrypted environment. We do not retain your card information after order completion, and it is submitted directly to the acquiring bank.